Contact Us
At Velkado, we believe clear communication is an important part of a great shopping experience. Whether you have a question about your order, need help with a product, or require assistance with a return, our customer support team is here to help.
When to Expect a Reply
We understand that timely support matters, and we do our best to respond as quickly as possible.
Business Days:
We generally respond to customer inquiries within 12 hours during normal business days.
Weekends & Holidays:
Messages received during weekends or holidays may take additional time. We will respond as soon as possible on the next available business day.
Order Support
If you need assistance regarding your order, including shipping updates, returns, refunds, or product questions, please contact our support team with your order details.
Our goal is to make your experience with Velkado smooth, transparent, and convenient from purchase to delivery.
How to Reach Us
To help us direct your message to the right person quickly, please use the contact method that works best for you:
Business Name: Velkado
Business Email: support@velkadollc.com
Phone: +1 (843) 287-5874
Address: 47 Wedgepark Rd, Charleston, South Carolina 29407, United States
Business Hours: Monday to Friday (9:00 AM – 6:00 PM) Eastern Standard Time
Cut-off Time: 6:00 PM (GMT-5:00) (Eastern Standard Time)
Social Media
We’re active daily on social media, and you can also connect with us through our community:
Feel free to contact us. We are always happy to assist you!
Contact
Economy Shipping
Order will be delivered in 6 to 10 Business Days.
Refund & Return
Return within 30 days & get your refund within 10 business days.
Secure Payment Method
Our website is SSL certified with secure stripe payment method.