Shipping policy

At Velkado, we want to make your shopping experience simple and transparent. This Shipping Policy explains how we process, prepare, and deliver your orders. Please review the information below before placing your order.

Shipping Country

We currently offer shipping within the United States only.

Shipping Cost

A flat shipping fee of $5 will be applied to all orders. The final shipping cost will be displayed clearly during checkout before you complete your purchase.

Delivery Time

Delivery time consists of two stages:

Handling Time: 1 to 2 business days

This is the time required for us to process, prepare, and package your order after your purchase is confirmed.

Transit Time: 5 to 8 business days

This is the estimated time required for your package to travel from our facility to your delivery address after shipment.

Estimated Total Delivery Time: 6 to10 business days

Please note that delivery times are estimates and may vary slightly due to factors such as carrier delays, weather conditions, holidays, or circumstances outside our control.

Order Cut-Off Time

Orders placed after 6:00 PM Eastern Standard Time (EST) will be processed on the following business day.

To avoid delays, please ensure that all order details are accurate before completing your purchase.

Shipping Carriers

We work with trusted shipping carriers, including USPS, UPS, DHL, and FedEx, to help ensure your order is delivered safely and reliably.

The carrier used for your order may vary depending on your location, package size, and delivery requirements.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking details to become active after receiving your shipping confirmation. You can use the tracking number provided to monitor your package’s delivery progress.

Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:

Confirm your shipping address: Check that the address provided during checkout was correct.
Check your delivery area: Look around common delivery locations, including your front door, porch, mailbox area, or other safe places where packages may be left.
Check with others: Ask household members, neighbors, or building staff if they accepted the package on your behalf.
Contact the carrier: Use your tracking number to contact the shipping carrier and request assistance.

If the carrier confirms that your package is lost, please contact us with your order number. We will review the situation and work with you to provide an appropriate solution.

Address Changes

If you need to update your shipping address, please contact us as soon as possible after placing your order.

Email us at: support@velkadollc.com

Address change requests must be submitted within 12 hours of placing your order. Once your order has been processed or shipped, we may not be able to make changes to the delivery address.

We recommend reviewing your shipping details carefully before completing your purchase to help avoid delivery issues.