Refund policy

At Velkado, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a straightforward return process to help make your experience simple and convenient.

30-Day Return Window

You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be accepted.

Return Eligibility

To be eligible for a return, the item must be:

Unused, unworn, and in its original condition
Returned with all original tags attached
Placed in the original packaging
Accompanied by proof of purchase

Before returning any item, please contact our customer support team for approval. Returns sent without prior authorization may not be accepted.

How to Request a Return

To start a return, please email us at: support@velkadollc.com

Please include your order number and the reason for your return. Once your request is reviewed and approved, we will provide the necessary return instructions.

Return Conditions

For a smooth return process, please ensure:

Return request is made first: All returns must be approved before sending the item back.
Product condition: Items must be returned unused, undamaged, and in resalable condition.
Return timeframe: Requests must be submitted within 30 days after delivery.
Return reason: Providing a reason for your return helps us improve our products and customer experience.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

We will review the issue and work with you to provide an appropriate solution. Approved returns for damaged, defective, or incorrect items will not include additional return charges.

Exchanges

If you would like a different item, size, or style, we recommend returning the original product according to our return process and placing a new order once the return has been completed.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return requirements. If your return is approved, your refund will be issued to the original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.