Terms of service

Welcome to Velkado. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Velkado. We operate this website and online store, including all related information, content, features, products, tools, and services, to provide our customers with a convenient and reliable shopping experience.

These Terms of Service, along with any policies referenced on our website, describe the rules, responsibilities, and conditions that apply when you access or use our Services. Please read these Terms carefully, as they contain important information about your rights, responsibilities, and limitations of liability.

By visiting, accessing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these Terms, please do not use or access our Services.

1. Access and Account

You must meet the legal age requirement applicable in your location to use our Services. When using our website or placing an order, you may be required to provide information such as your name, email address, billing details, payment information, and shipping address.

You agree that all information provided to us is accurate, complete, and current. You are responsible for maintaining the security of your account information and for all activities carried out through your account.

2. Our Products

We make every effort to display our products accurately, including product images, descriptions, colors, and details. However, actual colors and appearance may vary depending on your device settings and screen display.

Product availability, descriptions, pricing, and specifications may be updated or changed at any time without notice. We reserve the right to modify, discontinue, or limit quantities of any product at our discretion.

3. Orders

When you place an order through Velkado, you are submitting a request to purchase the selected products. We reserve the right to accept, decline, or cancel orders for reasons including product availability, payment issues, pricing errors, suspected fraud, or other business considerations.

Payment must be successfully processed before an order is confirmed. Once an order has been accepted and processed, cancellation may not always be possible.

All returns, exchanges, and refunds are handled according to our Refund & Return Policy. Products purchased from our website are intended for personal use only and may not be purchased for unauthorized resale.

4. Prices and Billing

Prices, discounts, promotions, and special offers may change at any time without prior notice. Displayed prices do not include taxes, shipping charges, or additional fees unless clearly stated.

You agree to provide accurate and complete payment and billing information when placing an order. By completing a purchase, you authorize us to charge your selected payment method for the total order amount, including any applicable taxes and fees.

5. Shipping and Delivery

We work to process and ship orders within the estimated timeframes provided on our website. Delivery times are estimates and may be affected by circumstances outside our control, including shipping carrier delays, customs procedures, weather conditions, or unexpected events.

Velkado is not responsible for delays caused by shipping providers or events beyond our reasonable control. Once an order has been transferred to the shipping carrier, delivery responsibility may be subject to the carrier’s terms and conditions.

6. Intellectual Property

All content available through our Services, including trademarks, logos, text, images, graphics, designs, product information, and other materials, belongs to Velkado or its respective owners.

You may use our website only for personal and non-commercial purposes. You may not copy, reproduce, modify, distribute, sell, or use our content without prior written permission.

7. Optional Tools

We may provide access to third-party tools or services that we do not control or monitor. These tools are provided on an “as available” basis without warranties or guarantees.

Your use of any third-party tools is at your own discretion and risk. You should review the terms and conditions of those third-party providers before using their services.

8. Third-Party Links

Our website may contain links to third-party websites or services for your convenience. These external websites are not operated or controlled by Velkado.

We are not responsible for the content, privacy practices, security, or policies of third-party websites. Any interaction with third-party services is at your own discretion, and we recommend reviewing their policies before providing personal information.

9. Privacy Policy

Your privacy is important to us. Any personal information collected through our website is handled according to our Privacy Policy.

By using our Services, you acknowledge that you have reviewed and understood how we collect, use, and protect your information as described in our Privacy Policy.

10. Feedback

If you provide feedback, reviews, suggestions, comments, or other content to Velkado, you grant us permission to use that feedback for improving our products, services, and customer experience.

You confirm that any feedback you provide does not violate the rights of any third party and that you have the right to share such content.

11. Errors and Omissions

We make every effort to ensure that information on our website is accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct any errors, update information, change product details, or cancel orders affected by incorrect information, including pricing or availability issues.

12. Prohibited Uses

You agree to use our Services only for lawful purposes. You may not use our website to:

• Violate any applicable laws or regulations
• Engage in fraudulent or harmful activities
• Infringe upon intellectual property rights
• Upload harmful software or attempt unauthorized access
• Interfere with website security or operation
• Send spam or misleading communications

We reserve the right to restrict or terminate access to our Services if these Terms are violated.

13. Agents

The use of automated systems, bots, or software to access or interact with our Services must comply with applicable requirements and restrictions.

Unauthorized automated activity that affects website performance, security, or customer experience may be blocked or restricted.

14. Termination

We reserve the right to suspend or terminate your access to our Services if we believe you have violated these Terms or engaged in activities that may harm our business, customers, or website.

Any provisions that by their nature should continue after termination will remain effective, including intellectual property rights, disclaimers, limitations of liability, and governing law.

15. Disclaimer of Warranties

Our Services and products are provided on an “as available” and “as provided” basis. While we aim to provide accurate information and quality products, we do not guarantee that our website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by law, we disclaim warranties that are not expressly stated in these Terms.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Velkado and its affiliates will not be responsible for indirect, incidental, special, or consequential damages resulting from your use of our Services or products.

17. Indemnification

You agree to protect and hold Velkado, its affiliates, employees, and representatives harmless from claims, damages, losses, or expenses arising from your misuse of our Services or violation of these Terms.

18. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

19. Waiver and Entire Agreement

Failure by Velkado to enforce any part of these Terms does not mean we waive our right to enforce them in the future.

These Terms, along with our Privacy Policy and other website policies, represent the complete agreement between you and Velkado regarding your use of our Services.

20. Assignment

You may not transfer or assign your rights or responsibilities under these Terms without our written permission.

Velkado may transfer or assign its rights and obligations under these Terms as part of business operations or changes.

21. Governing Law

These Terms are governed by the applicable laws of the jurisdiction where Velkado operates, without limiting any consumer rights that may apply under local laws.

22. Headings

Section headings are provided for convenience only and do not affect the meaning or interpretation of these Terms.

23. Changes to Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page, and your continued use of our website after changes are made means you accept the updated Terms.

24. How to Reach Us

To help us direct your message to the right person quickly, please use the contact method that works best for you:

Business Name: Velkado

Business Email: support@velkadollc.com

Phone: +1 (843) 287-5874

Address: 47 Wedgepark Rd, Charleston, South Carolina 29407, United States

Business Hours: Monday to Friday (9:00 AM – 6:00 PM) Eastern Standard Time

Cut-off Time: 6:00 PM (Eastern Standard Time)