Payment Policy

At Velkado, we aim to make your shopping experience simple, secure, and transparent. This Payment Policy explains how we process payments, protect your information, and handle payment-related matters when you shop with us.

Currency

All payments made through Velkado are processed in United States Dollars (USD).

The final order amount, including any applicable shipping fees or taxes, will be displayed during checkout before you complete your purchase.

Accepted Payment Methods

We accept several trusted payment methods to provide a convenient checkout experience, including:

American Express (AMEX)
Apple Pay
Diners Club
Discover
Google Pay
MasterCard (Credit & Debit Card)
PayPal
Shop Pay
Visa (Credit & Debit Card)

Available payment options may vary depending on your location and checkout availability.

Billing Information

To ensure your order is processed smoothly, please provide accurate billing information that matches your selected payment method.

Incorrect or incomplete billing details may result in payment delays, order verification requests, or cancellation of the order if the information cannot be confirmed.

Payment Security

Protecting your payment information is a priority at Velkado. We use secure payment processing systems designed to help protect your personal and transaction information during checkout.

Your payment details are handled through trusted payment providers, and we do not store complete payment card information on our own systems.

SSL Security

Our website uses Secure Sockets Layer (SSL) technology to help create a secure connection between your browser and our website.

SSL encryption helps protect information exchanged during your shopping experience, including personal details and payment-related information, by reducing the risk of unauthorized access.

Encryption & Data Protection

We use appropriate security measures to help protect customer information from unauthorized access, misuse, or disclosure.

Payment information is processed through secure payment gateways, and sensitive payment details are encrypted during transmission. We continuously work to maintain a safe and reliable shopping environment for our customers.

Order Confirmation & Shipping Updates

Once your payment has been successfully confirmed, you will receive an order confirmation email with your purchase details.

Orders are typically processed within 1–2 business days. After your order has been shipped, you will receive tracking information so you can follow your package’s delivery progress.

For order-related assistance, you can contact us at: support@velkadollc.com

Payment Disputes & Chargebacks

If you have any concerns regarding a payment, order charge, or transaction, we encourage you to contact Velkado first so we can review the issue and help resolve it as quickly as possible.

Before initiating a payment dispute or chargeback with your financial institution, please allow us the opportunity to investigate and provide support.

We are committed to working with our customers to find a fair and appropriate solution for payment-related concerns.

Cancellations & Refunds

Order Cancellation

If you need to cancel your order, please contact us within 24 hours of placing your order.

After this timeframe, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

Refund Policy

Approved refunds will be issued to the original payment method used during purchase.

For complete information about returns, eligibility, and refund processing times, please review our Refund & Return Policy.

Pricing & Taxes

Product Prices

All product prices displayed on our website are current at the time of listing and may be updated or changed without prior notice.

Taxes & Duties

Applicable taxes, shipping fees, or additional charges will be displayed during checkout where required.

Customers are responsible for reviewing the final order total before completing payment. Velkado does not apply hidden charges beyond the amounts shown during checkout.