Privacy policy

Velkado operates this store and website, including all related content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and share your personal information when you visit, shop, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, the Privacy Policy governs how we handle your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means data that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on your interactions, we may collect:

Contact details: name, address, phone number, email.
Financial information: payment card details, account numbers, transaction data.
Account information: username, password, preferences, settings.
Transaction history: items viewed, purchased, returned, or canceled.
Communications: details you share in customer support inquiries.
Device details: IP address, browser, network connection.
Usage data: how and when you interact with our Services.

Sources of Information

We collect personal information:

Directly from you when you shop, create an account, or contact us.
Automatically through cookies, devices, and browsing activity.
From service providers who support our operations.
From partners or third parties.

How We Use Your Information

We may use personal information to:

Provide and improve Services: process payments, fulfill orders, manage accounts, arrange shipping, and customize your shopping experience.
Marketing and advertising: send promotions via email, text, or mail, and show personalized ads.
Security and fraud prevention: authenticate accounts, detect fraud, and protect public safety.
Customer communication: respond to inquiries and provide support.
Legal compliance: meet obligations, respond to lawful requests, and enforce policies.

How We Share Information

We may disclose personal information:

With vendors and third parties who provide services (payment, shipping, IT, analytics).
With business and marketing partners for advertising purposes.
When you consent or direct us (e.g., social media integrations).
With affiliates or within our corporate group.
In connection with business transactions or legal requirements.

Third-Party Links

Our website may occasionally include links to third-party websites, services, or platforms that are not operated or controlled by Velkadollc. These links are provided for your convenience and may offer additional information or services that could be useful to our customers.

Please note that we are not responsible for the privacy practices, content, security, or policies of these third-party websites. We recommend reviewing their privacy policies and terms of use before providing any personal information or interacting with their services.

Children’s Data

Our website and services are intended for a general audience and are not designed for use by children under the applicable age of majority in their location. We do not knowingly collect, request, or store personal information from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us. We will review the request and take reasonable steps to remove such information from our records.

Security & Retention

We take the security and protection of your personal information seriously. We use reasonable administrative, technical, and organizational measures designed to help protect your information from unauthorized access, misuse, alteration, or disclosure.

While we work to maintain a secure environment, no online transmission or storage system can be guaranteed to be completely secure. We encourage customers to take appropriate steps to protect their own information when using online services.

We retain personal information only for as long as necessary to provide our services, manage your orders, maintain business records, comply with legal requirements, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the information and the purpose for which it was collected.

Your Rights

Depending on your location, you may have rights to:

Access/Know the information we hold.
Delete your personal information.
Correct inaccurate data.
Portability of your information.
Opt out of targeted advertising or sharing.

You can manage communication preferences by unsubscribing from promotional emails, though we may still send non-promotional updates.

Complaints

If you have any questions, concerns, or complaints regarding how we collect, use, or handle your personal information, we encourage you to contact us directly. Our team will review your concern and make reasonable efforts to address and resolve the issue.

If you are not satisfied with our response or believe that your privacy rights have not been properly handled, you may have the right to contact your local data protection authority or relevant privacy regulator for further assistance.

International Transfers

Your information may be transferred outside your country. For transfers from the EU or UK, we rely on recognized mechanisms such as Standard Contractual Clauses.