FAQ

1. Do you ship overseas?

Currently, Velkado only ships within the United States. We keep our shipping process simple and transparent with a flat $5 shipping fee, which will be displayed during checkout before you complete your order.

2. What products do you sell?

Velkado offers a curated collection of women’s handbags and accessories designed for everyday style, comfort, and functionality.

Our collection includes a variety of handbag styles, from elegant totes to practical everyday bags and versatile designs that complement different occasions. We focus on offering accessories that combine modern style with everyday usability.

3. How long does delivery take?

Orders are typically processed within 1 to 2 business days after purchase confirmation.

Once your order has been shipped, delivery usually takes approximately 5 to 8 business days. The estimated total delivery time is 6 to 10 business days.

After your order is shipped, you will receive tracking information by email so you can monitor your package’s progress.

4. Do you offer bulk discounts?

Yes, we may offer special pricing options for qualifying bulk orders.

If you are interested in purchasing multiple items, please contact our customer support team at: support@velkadollc.com

We will be happy to review your request and provide more information.

5. What is your Refund & Return Policy?

We want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, provided the item meets our return conditions.

To begin a return, contact us at: support@velkadollc.com

For complete details about eligibility, return conditions, and refund processing, please review our full Refund & Return Policy.

6. How can I track my order?

Once your order has been shipped, we will send a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation. If you have any questions about your shipment, our support team will be happy to assist you.

7. What payment methods do you accept?

We accept the payment methods available at checkout. All payments are processed securely, and your payment information is handled according to our Privacy Policy.

If you experience any issues while completing your purchase, please contact our support team for assistance.

8. What should I do if I receive a damaged or incorrect item?

Please check your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at: support@velkadollc.com

Please include your order details and a description of the issue so we can review your request and help provide a suitable solution.